Deposit Change as of 1st of July 2023:

• All in-person sessions (except group sessions) booked online will now incur a deposit of $100.00 AUD.

• Group bookings made online will require full payment upfront, per individual, which equals $79.00 AUD.

• We require 24 hours notice to cancel or reschedule your booking.

• Online sessions require full payment during booking.

Cancellation Policy as of 1st of July 2023:

• Cancelling or rescheduling within 24 hours will incur a fee of $100.00 AUD.

• If you need to cancel or reschedule your appointment please let us know as soon as possible so that your appointment can go to another client. Please email admin@spinalenergetics.com to cancel your appointment.

• The booking deposit is non-refundable for any cancellations or rescheduling within 24 hours of your appointment, including no-shows. We have an extensive waitlist for our practitioners so we appreciate your understanding in giving us sufficient notice of needing to cancel or change your existing appointment.

• We understand emergencies can come up, these circumstances will be managed on a case-by-case basis. Our practitioner's time is precious so we really appreciate your support to inform us with as much time as possible when you can’t make an appointment.

• Health fund rebates are not applicable for missed or cancelled appointment charges. (Please note that only some practitioners offer health rebates).
  

Rescheduling Policy as of 1st of July 2023:

• If rescheduling outside of 24 hours, your deposit will transfer to the next appointment.

• If reschedule outside of 24 hours and you do not wish to reschedule, you will receive a full refund. If this applies to you at any time, please contact reception.