Deposit Change as of 1st of July 2023:

• All in-person sessions (except group sessions) booked online will now incur a deposit of $100.00 AUD.

• Group bookings made online will require full payment upfront, per individual.

• We require 24 hours notice to cancel or reschedule your booking.

• Online sessions require full payment during booking.

Cancellation Policy as of 1st of July 2023:

• Cancelling or rescheduling within 24 hours will incur a fee of $100.00 AUD.

• If you need to cancel or reschedule your appointment please let us know as soon as possible so that your appointment can go to another client. Please email clinics@spinalenergetics.com to cancel your appointment.

• The booking deposit is non-refundable for any cancellations or rescheduling within 24 hours of your appointment, including no-shows. We have an extensive waitlist for our practitioners so we appreciate your understanding in giving us sufficient notice of needing to cancel or change your existing appointment.

• We understand emergencies can come up, these circumstances will be managed on a case-by-case basis. Our practitioner's time is precious so we really appreciate your support to inform us with as much time as possible when you can’t make an appointment.
  

Rescheduling Policy as of 1st of July 2023:

• If rescheduling outside of 24 hours, your deposit will transfer to the next appointment.

• If reschedule outside of 24 hours and you do not wish to reschedule, you will receive a full refund. If this applies to you at any time, please contact reception.