Privacy Policy

Last Updated: November 19, 2025

Introduction

Spinal Energetics ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, attend our courses or events, or visit our clinic.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

  • Register for courses, events, or workshops

  • Book clinic appointments

  • Create an account on our website

  • Subscribe to our newsletter or communications

  • Contact us with inquiries

  • Complete forms or surveys

  • Make purchases or payments

This information may include:

  • Name and contact details (email address, phone number, postal address)

  • Date of birth

  • Payment and billing information

  • Health information relevant to your sessions (medical history, current conditions, medications)

  • Emergency contact information

  • Dietary requirements or accessibility needs for events

  • Account credentials (username and password)

  • Communication preferences

Information Automatically Collected

When you visit our website, we may automatically collect certain information about your device and browsing actions, including:

  • IP address

  • Browser type and version

  • Operating system

  • Referring website addresses

  • Pages viewed and time spent on pages

  • Links clicked

  • Date and time of visits

We collect this information through cookies and similar tracking technologies.

How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our services

  • Process your bookings, registrations, and payments

  • Deliver courses, events, and clinic services

  • Communicate with you about your appointments, bookings, and our services

  • Send you newsletters, marketing communications, and updates (with your consent)

  • Respond to your inquiries and provide customer support

  • Improve our website, services, and user experience

  • Conduct research and analysis to enhance our offerings

  • Comply with legal obligations and protect our legal rights

  • Prevent fraud and ensure security

  • Manage our finance and operational systems

Legal Basis for Processing (for users in applicable jurisdictions)

We process your personal information based on:

  • Consent: When you have given us explicit permission

  • Contract: To fulfill our contractual obligations to you

  • Legitimate interests: To operate and improve our business

  • Legal obligation: To comply with applicable laws and regulations

Health Information

As a wellness service provider, we collect and process sensitive health information necessary to provide safe and effective Spinal Energetics sessions. We treat all health information with the highest level of confidentiality and security. This information is:

  • Collected with your explicit consent

  • Used solely for providing appropriate care and maintaining accurate records

  • Stored securely with restricted access

  • Retained only as long as necessary for your care and legal requirements

  • Never shared with third parties except as required by law or with your explicit permission

How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including:

  • Payment processors

  • Email marketing platforms

  • Website hosting providers

  • Booking and scheduling systems

  • Cloud storage services

  • Accounting and finance software

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to:

  • Comply with legal obligations

  • Protect and defend our rights or property

  • Prevent or investigate possible wrongdoing

  • Protect the personal safety of users or the public

  • Protect against legal liability

Business Transfers

If Spinal Energetics is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Types of cookies we use:

  • Essential cookies: Necessary for the website to function properly

  • Analytics cookies: Help us understand how visitors interact with our website

  • Marketing cookies: Used to deliver relevant advertisements and track campaign effectiveness

  • Preference cookies: Remember your settings and preferences

You can manage your cookie preferences through your browser settings or our cookie consent tool.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest

  • Secure servers and data storage

  • Access controls and authentication

  • Regular security assessments

  • Staff training on data protection

  • Secure backup systems

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

  • Account information: Retained while your account is active and for a reasonable period thereafter

  • Health records: Retained in accordance with healthcare record-keeping requirements (typically 7 years)

  • Financial records: Retained in accordance with accounting and tax requirements

  • Marketing communications: Until you unsubscribe or request deletion

When we no longer need your information, we will securely delete or anonymize it.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request copies of your personal information

  • Correction: Request correction of inaccurate or incomplete information

  • Deletion: Request deletion of your personal information

  • Restriction: Request restriction of processing your information

  • Portability: Request transfer of your information to another service

  • Objection: Object to our processing of your information

  • Withdraw consent: Withdraw consent at any time where we rely on consent

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within the timeframe required by applicable law.

You also have the right to lodge a complaint with your local data protection authority if you believe we have not handled your information appropriately.

Marketing Communications

With your consent, we may send you marketing communications about our courses, events, services, and updates. You can opt out of receiving marketing communications at any time by:

  • Clicking the "unsubscribe" link in our emails

  • Updating your communication preferences in your account settings

  • Contacting us directly

Please note that even if you opt out of marketing communications, we may still send you essential service-related communications.

Third-Party Links

Our website may contain links to third-party websites, plugins, and applications. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

International Data Transfers

If you are accessing our services from outside Australia, please be aware that your information may be transferred to, stored, and processed in Australia and other countries where our service providers operate. By using our services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after any modifications indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Spinal Energetics
Email: hello@spinalenergetics.com
Phone: 03 9967 2242
Address: 8 Albert Street Richmond VIC  3121