Terms and Conditions

Last Updated: November 19, 2025

Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you and Spinal Energetics TM ("Company," "we," "our," or "us") concerning your access to and use of our website, services, courses, events, and clinic facilities.

By accessing our website or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, you must not access our website or use our services.

Services Provided

Spinal Energetics offers the following services:

  • Spinal Energetics sessions and treatments at our clinic

  • Professional training courses and certification programs

  • Workshops, events, and retreats

  • Online educational content and resources

  • Booking and scheduling systems

  • Digital products and materials

Eligibility

You must be at least 18 years of age to use our services, make bookings, or create an account. If you are under 18, you may only use our services with the involvement and consent of a parent or legal guardian.

By using our services, you represent and warrant that you meet these eligibility requirements.

Account Registration

To access certain features of our services, you may be required to create an account. When you create an account, you agree to:

  • Provide accurate, current, and complete information

  • Maintain and promptly update your account information

  • Maintain the security and confidentiality of your login credentials

  • Notify us immediately of any unauthorised use of your account

  • Accept responsibility for all activities that occur under your account

We reserve the right to suspend or terminate your account if any information provided is inaccurate, fraudulent, or violates these Terms.

Bookings and Appointments

Clinic Appointments

When booking a Spinal Energetics session at our clinic:

  • All bookings must be made through our official booking system or by contacting us directly

  • Payment may be required in full or as a deposit at the time of booking

  • You must provide accurate health information and disclose any relevant medical conditions

  • You must arrive on time for your appointment

  • Late arrivals may result in shortened sessions without refund

Cancellation and Rescheduling Policy

  • Cancellations must be made at least 48 hours prior to your scheduled appointment

  • Cancellations made with less than 48 hours notice may forfeit the full session fee

  • Rescheduling is subject to availability and must be made at least 24 hours in advance

  • Repeated no-shows or last-minute cancellations may result in future booking restrictions

  • We reserve the right to cancel or reschedule appointments due to practitioner illness or unforeseen circumstances

Courses and Training Programs

Enrolment

  • Enrolment in courses and training programs is subject to availability and eligibility requirements

  • Payment of course fees must be made according to the payment schedule provided

  • Course materials and content are licensed to enrolled participants for personal use only

  • Enrolment is non-transferable unless explicitly approved by us

Course Completion and Certification

  • Certification is contingent upon meeting all course requirements, including attendance, assessments, and practical components

  • We reserve the right to deny certification if requirements are not met or professional standards are not maintained

  • Certificates issued by Spinal Energetics remain the property of the Company and may be revoked if terms are violated

Refund Policy for Courses

  • Refund requests made more than 30 days before the course start date: full refund minus administrative fee

  • Refund requests made 15-30 days before the course start date: 50% refund

  • Refund requests made less than 15 days before the course start date: no refund

  • No refunds will be provided after the course has commenced

  • Course postponements or cancellations by Spinal Energetics will result in a full refund or credit toward future courses

Events and Workshops

  • Event registration is confirmed upon payment

  • Event details, including dates, venues, and facilitators, are subject to change

  • We reserve the right to cancel events due to low enrolment, circumstances beyond our control, or other reasons

  • In the event of cancellation by us, you will receive a full refund or credit toward future events

  • Refunds for participant-initiated cancellations follow the same policy as courses outlined above

Health and Safety

Medical Disclaimer

Spinal Energetics is a complementary wellness modality and is not a substitute for medical treatment. Our services:

  • Do not diagnose, treat, cure, or prevent any disease or medical condition

  • Should not replace consultation with qualified medical professionals

  • Are offered as complementary to, not replacement for, conventional medical care

You are responsible for consulting with appropriate healthcare providers regarding any medical conditions or concerns.

Health Disclosures

You agree to:

  • Disclose all relevant health information, including medical conditions, injuries, medications, and pregnancy

  • Inform us immediately of any changes to your health status

  • Accept that failure to disclose relevant health information may affect the safety and efficacy of sessions

  • Release us from liability for any adverse effects resulting from undisclosed health information

Assumption of Risk

You acknowledge and accept that participation in Spinal Energetics sessions and activities involves inherent risks, including but not limited to physical discomfort, emotional release, and energetic shifts. You voluntarily assume all such risks and agree that we are not liable for any injuries or adverse effects arising from your participation.

Contraindications

Certain conditions may contraindicate Spinal Energetics sessions. You agree to inform us if you have any of the following:

  • Pregnancy (especially first trimester)

  • Recent surgery or major injuries

  • Cardiovascular conditions

  • Epilepsy or seizure disorders

  • Severe mental health conditions

  • Any other condition that may be affected by physical or energetic work

We reserve the right to refuse service if we determine that sessions may not be appropriate for your condition.

Intellectual Property Rights

Our Content

All content on our website and in our courses, including text, graphics, logos, images, videos, audio, software, and materials (collectively, "Content"), is the property of Spinal Energetics or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not:

  • Reproduce, distribute, modify, or create derivative works from our Content without written permission

  • Use our Content for commercial purposes without authorization

  • Remove or alter any copyright, trademark, or other proprietary notices

  • Frame or mirror any portion of our website without written permission

Course Materials

Course participants are granted a limited, non-exclusive, non-transferable license to access and use course materials solely for personal educational purposes. You may not:

  • Share, distribute, or sell course materials to third parties

  • Record, screenshot, or reproduce course content without permission

  • Use course materials to teach or offer competing services without proper certification and authorization

Trademarks

"Spinal Energetics" and associated logos and marks are trademarks owned by us. You may not use our trademarks without prior written consent.

Professional Practice and Certification

Use of Certification

Certified Spinal Energetics practitioners agree to:

  • Practice ethically and in accordance with our professional standards

  • Maintain appropriate insurance coverage

  • Continue professional development as required

  • Represent the modality accurately and responsibly

  • Not make false or misleading claims about Spinal Energetics

  • Comply with all applicable laws and regulations in their jurisdiction

Practitioner Code of Conduct

Certified practitioners must:

  • Maintain professional boundaries with clients

  • Respect client confidentiality

  • Obtain informed consent before sessions

  • Refer clients to appropriate healthcare providers when necessary

  • Conduct themselves in a manner that upholds the integrity of Spinal Energetics

Violation of professional standards may result in revocation of certification.

Payment Terms

Fees and Pricing

  • All fees are stated in Australian Dollars (AUD) unless otherwise specified

  • Prices are subject to change without notice, but changes will not affect bookings already confirmed

  • Payment is required at the time of booking unless payment plans are specifically arranged

  • We accept payment methods as indicated on our website and booking systems

Payment Plans

If payment plans are offered:

  • All instalments must be paid on time according to the agreed schedule

  • Failure to make payments may result in cancellation of services and forfeiture of amounts paid

  • Access to course materials or services may be restricted until payment is complete

Taxes

You are responsible for any applicable taxes, levies, or duties associated with your purchase or use of our services.

Cancellations and Refunds

Our cancellation and refund policies are outlined in the relevant sections above for clinic appointments, courses, and events. All refund requests must be submitted in writing and will be processed within 14 business days of approval.

We reserve the right to deny refunds in cases of policy violations or abuse of our services.

Prohibited Uses

You agree not to use our website or services:

  • For any unlawful purpose or in violation of these Terms

  • To harass, abuse, or harm other users or staff

  • To impersonate any person or entity or misrepresent your affiliation

  • To interfere with or disrupt our services or servers

  • To transmit viruses, malware, or other harmful code

  • To collect or harvest information about other users without consent

  • To engage in any fraudulent activities

  • To violate any applicable laws or regulations

We reserve the right to terminate your access for any prohibited use.

Limitation of Liability

To the fullest extent permitted by law, Spinal Energetics and its directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

  • Your use or inability to use our services

  • Any errors or omissions in our Content

  • Any unauthorised access to or use of your personal information

  • Any interruption or cessation of our services

  • Any bugs, viruses, or harmful code transmitted through our services

  • Any conduct or content of third parties

Our total liability to you for all claims arising from your use of our services shall not exceed the amount you paid to us in the twelve months preceding the claim.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so some of the above limitations may not apply to you.

Indemnification

You agree to indemnify, defend, and hold harmless Spinal Energetics and its directors, employees, agents, and affiliates from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

  • Your use of our services

  • Your violation of these Terms

  • Your violation of any rights of third parties

  • Your violation of any applicable laws or regulations

  • Any content or information you submit through our services

Dispute Resolution

Governing Law

These Terms shall be governed by and construed in accordance with the laws of [insert jurisdiction, e.g., Victoria, Australia], without regard to its conflict of law provisions.

Dispute Resolution Process

In the event of any dispute arising from these Terms or your use of our services, you agree to:

  1. First attempt to resolve the dispute informally by contacting us

  2. If informal resolution is unsuccessful, participate in mediation before pursuing legal action

  3. Submit to the exclusive jurisdiction of the courts located in [insert jurisdiction]

Termination

We reserve the right to terminate or suspend your access to our services immediately, without prior notice or liability, for any reason, including but not limited to:

  • Breach of these Terms

  • Violation of professional standards

  • Conduct that we determine is harmful to other users, staff, or our business

  • Fraudulent or illegal activities

  • Request by law enforcement or government agencies

Upon termination, your right to use our services will immediately cease. Provisions that by their nature should survive termination shall survive, including intellectual property rights, disclaimers, limitation of liability, and dispute resolution.

Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

  • Posting the updated Terms on our website with a new "Last Updated" date

  • Sending notification via email if you have an account with us

  • Providing notice through our website or services

Your continued use of our services after changes are posted constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must discontinue use of our services.

Privacy

Your privacy is important to us. Please review our Privacy Policy, which governs your use of our services and is incorporated into these Terms by reference.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver of any provision of these Terms shall be effective only if in writing and signed by us.

Entire Agreement

These Terms, together with our Privacy Policy and any other policies or agreements referenced herein, constitute the entire agreement between you and Spinal Energetics regarding your use of our services and supersede all prior agreements and understandings.

Contact Information

If you have any questions, concerns, or requests regarding these Terms, please contact us:

Spinal Energetics
Email: hello@spinalenergetics.com
Phone: 03 9967 2242
Address:8 Albert Street Richmond VIC 3121

Acknowledgment

By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.